Substitution/Return Policy

Your satisfaction is our number one priority. If you are not completely satisfied with your order, please follow the guidelines below for assistance.

Fresh Flowers

Florist, Flower shop We are committed to delivering your important emotional sentiments on time and as fresh and beautiful as possible. Because of the nature, seasonality, and regional availability of flowers it is sometimes necessary to make substitutions of equal or greater value. We will make every effort to maintain the "look and feel" of the arrangement by considering the overall shape, size, style, and color combinations. In single-variety arrangements the variety will take precedence over color. For instance, if an order is for yellow daisies, they will substitute another color of daisies, not another yellow flower. White roses and cream roses may be substituted for each other as well as peach roses and pink roses. Purple and pink orchids may need to be substituted for white orchids and visa versa.

Non-Perishable Gift Items

If you are not satisfied with a non-perishable gift item for any reason, you may return it to our shop for an exchange of equal value or a refund within 30 days of the purchase date on your receipt. 

Balloons

Some hospitals do not allow latex balloons with an arrangement. Mylar balloons may need to be substituted for latex balloons on some orders.

Plants

For green and blooming plants, similar plants may be substituted of equal or greater value. For one-of-a-kind plants, such as orchids, we will make every attempt to match the plant type, but may substitute with another color. Containers for plants will be as close as possible.

Gift Baskets

Substitutions within a basket may be made with items of greater or equal value if necessary to guarantee freshness and timely delivery.

Substitutions for Special Occasions

Due to the importance of delivering orders for special occasions, such as funerals, birthdays, and anniversaries, on specific days, we may make a substitution of equal or greater value to ensure timely delivery, if the flowers you requested are not available, and we are not able to contact you via the phone number(s) or email address you provided we will substitute to the closest flowers/color that are available.

Our shop serves the following areas: Ormond Beach, Ponce Inlet, Port Orange, Daytona Beach Shores and Holly Hill.

We also deliver to the following facilities: Alavon Direct Cremation Svc, American Burial & Cremation, Arbors Of Ormond Beach, Avante At Ormond Beach, Baggett & Summers Funeral Home, Bishop's Glen Bridgeview Center, Canal View Rest Home, Cardwell Funeral Home, Central Manor Apartments Coquina Center, Countryside Lakes, Crosslin Health Ctr, Dale Woodward Funeral Homes, Daytona Beach Health & Rehab, Daytona Cremation Society, Daytona Memorial Park Diabetes Center At Mem Hosp, Eagles Watch Cluster, Elite Home Community II, Emory L Bennet Veterans Nrsng Eterna Urn Co, Florida Hosp Memorial Med Ctr, Florida Hospital-Deland-Billng, Florida Hospital-East Central, Gardenview Assisted Living, Golden Abbey Rest Home, Haigh-Black Funeral Home, Halifax Convalescent Ctr, Halifax Medical Ctr-Atlantic, Hannah Cremation Svc, Harbor Oaks Elderly Care Home, Health Center Of Daytona Beach, Heralds Retirement Home, Herbert Thompson Funeral Home, Home Instead Senior Care, Horizon Healthcare Ctr, Horrox & Glugover, Indigo Manor, Kozy Korner Assisted Living, Kozy Korner Elderly Care II, Lohman Funeral Home / Lohman Funeral Home / Ormond, Lohman Funeral Home-Daytona, Louttit Manor Apartments, Manor On The Green, Memorial Health System-Ormond, Memorial Hospital Peninsula, Memorial Outpatient Imaging, Milestone Mortuary Transport, New Life Cremation & Funeral, Olds Hall Good Samaritan Ctr, Ormond Beach Health & Rehab, Ormond In The Pines Retirement, Peridot Place/Forest Lake Pinecastle Care Ctr, Pinello Funeral Home, Place At Daytona Beach, Quinley Inn Inc, R J Gainous Funeral Home, Ra Stelle Manor, Rebecca Manor Retirement Home, Regency House Rising Sun Manor, River View Assisted Living, Riveria Assisted Living, Savannah Place Care Ctr, Shannon Funeral Home, Sterling House, Summerville At Port Orange, Volusia County Cremation Svc, Volusia Memorial Funeral Home, Volusia Memorial Park Worc Haven Inc

Please choose from below to see our available arrangements